I have a PC with Windows 8.1. I own Acrobat Pro 11.0. I've spent hours of my time researching and troubleshooting to get my "Sign with Certificate" tool to work. After I create the signature box, a message appears saying "Creation of this signature could not be completed. Access denied." Following that it gives me a file path into "Acrobat\11.0\Security\addressbook.acrodata" . When I get into the Security folder, I do not see "addressbook.acrodata". The files I see are 1) aaa09592, 2) Annss.dat, 3) Annssi.dat, 4) Annssk.dat, 5) directories.acrodata, 6) a file with my name which has what appears to be a red key in the icon, 7) services_pro.dat, 8) services_proi.dat and 8) services_prok.dat. As I said, the file "addressbook.acrodata" . If that's the problem, how do I solve it? If it's not the problem, what do I need to do to fix this situation? Please provide me with a solution to my issue ASAP.
Could you please let me know what exact dot version of Acrobat XI you are using (the latest one is version 11.0.11)
You might try re-creating your digital ID and check again.
Also, try doing the same in another PDF and see if you get the same error message.
Let me know.
Try to open already signed PDF, not necessarily by you, any signed PDF would do. This will force Acrobat to create a default addressbook.acrodata. file. You may also try to rename the Security folder to something else, like Security1, so that Acrobat does not recognizes it (you do not want to delete it completely as there might be something useful there) and then open an already signed PDF. This will force Acrobat to recreate everything it needs in this folder, not only addressbook.acrodata. There might be something corrupted in other files in your Security folder that cause your problem.
Then try to sign yourself. See if anything changes.