0 Replies Latest reply on May 15, 2015 4:31 PM by LewisCooper

    Lightroom 6 Import Crash

    LewisCooper

      I just upgraded to Lightroom 6.0.1 and it worked fine for two days but now every time click Import the program crashes. Been using for years and has never crashed before.

       

      Am running Windows 8.1 all updates installed, have installed all available Lightroom updates.

       

      I tried creating a new empty catalog but it crashes too as soon as I click the import button.

       

      Here is the Windows Application Event Log Info:

      Faulting application name: lightroom.exe, version: 6.0.1.10, time stamp: 0x553af4c6

      Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737

      Exception code: 0xc0000002

      Fault offset: 0x0000000000008b9c

      Faulting process id: 0x1f88

      Faulting application start time: 0x01d08f66614115ff

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

      Report Id: f46d5195-fb59-11e4-be94-2025640f096d

      Faulting package full name:

      Faulting package-relative application ID:

       

      Here is my System Info:

       

      Lightroom version: 6.0.1 [ 1018573 ]

      License: Perpetual

      Operating system: Windows 8.1 Business Edition

      Version: 6.3 [9600]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 3.6 GHz

      Built-in memory: 32702.8 MB

      Real memory available to Lightroom: 32702.8 MB

      Real memory used by Lightroom: 317.8 MB (0.9%)

      Virtual memory used by Lightroom: 253.0 MB

      Memory cache size: 0.0 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2,AVX

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080, 2) 1920x1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

      Graphics Processor Info:

      Check OpenGL support: Failed

      Vendor: NVIDIA Corporation

      Version: 3.3.0

      Renderer: GeForce GTX 770/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler

       

       

       

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\Lewis\Pictures\Lightroom\2015\2015.lrcat

      Settings Folder: C:\Users\Lewis\AppData\Roaming\Adobe\Lightroom

       

       

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Export to Photomatix Pro

      4) Facebook

      5) Flickr

      6) Leica Tether Plugin

      7) LRT Export

      8) Nikon Tether Plugin

      9) Perfect Effects 9

       

       

      Config.lua flags: None

       

       

      Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

      Updated Toolkit: Book Module 6.0 (build 1014445)

      Updated Toolkit: Develop Module 6.0 (build 1014445)

      Updated Toolkit: Import Module 6.0 (build 1014445)

      Updated Toolkit: Library Module 6.0 (build 1014445)

      Updated Toolkit: Map Module 6.0 (build 1014445)

      Updated Toolkit: Monitor Module 6.0 (build 1014445)

      Updated Toolkit: Print Module 6.0 (build 1014445)

      Updated Toolkit: Slideshow Module 6.0 (build 1014445)

      Updated Toolkit: Web Module 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

      Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

      Adapter #1: Vendor : 10de

        Device : 1184

        Subsystem : 105810de

        Revision : a1

        Video Memory : 1985

      Adapter #2: Vendor : 1414

        Device : 8c

        Subsystem : 0

        Revision : 0

        Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers / Headphones (IDT High Definition Audio CODEC)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true