Whenever i tried to open the program and download the free trial of Photoshop or premiere,the application would not start a black screen just appears,please help me with this issue
This is an display related error, try with the solution provided in the above help dcoument.
However , you may also download free trial using below link :
It is essential to troubleshoot the Creative cloud .
Refer the link I had provided to troubleshoot Creative Cloud black screen .
Let me know if you need further assistance .