"iTunes MobileDevice library not found. Please check your iTunes installation" Error fix?

[Mr. Baker the Shoe Maker]

Has Adobe addressed this issue? I'm having this problem and I know a few others are too.

'iTunes MobileDevice library not found. Please check your iTunes installation'

This happens when selecting 'Install application on the connected iOS device' > 'Post Publishing' > 'Deployment' > 'AIR for iOS settings'

I reinstalled iTunes, downloaded the new AIR SDK 18.0.0.122. Doesn't work.

Flash CC

Windows 7

[piyushb89979246]

Hi,

The reason this is happening is most likely on 64 bit computers the main iTunes files are being stored in Program Files rather than Program( 86x ) files.

Flash is looking for the files in Program( 86x ) files and can't find it. The problem is the way the apple application is installed. The file locations matter.

So you can do the following steps:

a) uninstalled apple application support 32 and 64bit,  apple mobile device support and itunes

b) Install this version of Itunes, as it installs files in correct place.

iTunes 12.1.2 for Windows (64-bit — for older video cards)

As a workaround you can try this, meanwhile we are investigating this issue.

Regards

Adobe AIR Team

[piyushb89979246]

Can you Please do the following steps and let us know that whether your issue is fixed or not :

1) Un-install Apple Application support 32 bit/64 bit, Apple Mobile Device Support, Apple Software Update, and iTunes

2) Go to C:\Program Files (x86)\Common Files and delete the Apple folder

3) C:\Program Files\Common Files and delete the Apple folder

4) Download and Re-install the latest version of itunes, Please make Sure that if you are using AIR SDK 18.0.0.122, then you should use latest version of iTunes for Windows i.e 12.1.2 for Windows 64 bit  Apple (India) - iTunes - Download iTunes Now

5) Restart your computer

Hope this helps.

Regards

Adobe AIR Team

[Lars Laborious]

No luck here. Installed the latest iTunes for Windows (12.1.2 64 bit), first storing the iTunes files in Program Files (x86)\Common Files\iTunes, testing with Flash Pro CC,  AIR SDK 18.0.0.122. Got error message.

Then uninstalling iTunes and reinstalling in Program Files\Common Files\iTunes (the default location), and testing again. Still, same error.

[piyushb89979246]

Hi,

We have found this issue at our end and our team is working on it. I will keep you informed.

Thanks

Piyush

[michal_baginski]

Hi is there any working solution?

Thanks

Michal

[michal_baginski]

It has been fixed in new flash cc 2015. Thanks

[Lars Laborious]

I have flash CC 2015 with newest update and still have this problem. Which air version and itunes are you using?

[michal_baginski]

I am using air 18.0.0.142 and today's new update of flash cc number 15.0.0.173

[Lars Laborious]

Woot! It sure is fixed now!

[Mr. Baker the Shoe Maker]

It is working now with the latest version of Flash and Air SDK.

[piyushb89979246]

Hi All,

This is fixed with latest Flash Pro version 15 and latest AIR SDK 18.0.0.143.

Thanks

Adobe AIR Team

[PippoApps]

I have this issue again on Windows 10 64, with AIR 31 and Animate CC 2018...

[cki1977-berlin]

For me reinstalling itunes worked...

[PippoApps]

For me it worked:

- Unistalling completely Apple stuff.

- Install old version of iTunes

- Update to new version

Installing new version directly didn't work.

Happy happy