1 Reply Latest reply on May 17, 2015 2:53 AM by andrewfreeman

    Failed installation trial of Lightroom CC, installation keeps failing at about 89% with following error mesage

    grahamc69163333

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 2 error(s)

       

       

       

      ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

       

      ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546

       

      ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Graham\AppData\Local\Temp\{AD20EF9F-F72F-450A-873D-AE4E29DB3818}\Lightroom_6_LS 11\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

       

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      I have an HP Envy core i7 with windows 8, antivirus is trend micro. Any idea why the installation keeps failing?