Have you validated the external account login/password?
I just followed the doc. But who and from where to validate the external account login/password?
This is for your Netsize or other SMS provider. You have to actually have a provider account in order to send SMS directly with Adobe Campaign.
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Thanks for your reply. As suggested in the doc, https://support.neolane.net/doc/AC6.1/en/DLV_Creating_deliveries_Mobile_channels.html.
But nothing regarding login/password is mentioned in doc. However, in OTA tab, some account/password is there. These are the same thing your are referring to?
Thanks & Regards,
Hi Linda , In addition to Joydeep's post I want to add some more points.While configuring Mobile delivery I have selected external account as External Routing towards mobiles ,so how can I check for a provider account to send sms directly? Actually There is a service provider folder under campaign mangement under which I am having Mobile messengers folder and in that Fulfilment Mobile and Outbound Calling two services are configured.In fulfilment Mobile service I can see some Cost categories Cost structure folders. Are you talking about same provider account?
Hi Linda, Any updates on this Thanks Saraswati Talwar
Hi Saraswati, the best course of action would be to request some time with the professional services delivery team for help in configuring this. Linda