1 Reply Latest reply on May 18, 2015 11:25 AM by Atul_Saini

    Having trouble installing programs. Please help.

    elorarose

      Hi there,

       

      I'm having trouble installing the programs in the package which I signed up for. Sometimes it'll tell me that another product is open and that I need to close that product in order to open another program while I'm trying to install.

       

      For example : Photoshop is open and I try to download and open Illustrator and it tells what I've said previously. Does that mean I can only run one program at a time? I use these programs for school assignments, if this is the case it would make it extremely hard when having to use two programs for the same project.

       

      When this doesn't happen, installing will go up to 42% and then be stuck for hours on 42%.

       

      Anybody else not able to install programs like myself??