1 Reply Latest reply on May 18, 2015 2:24 PM by m_vargas

    Trouble with updating Adobe Flash? 2015

    meganr1062265

      I have tried to update Adobe Flash. I am using Safari on a Mac oSX

      I click the download and it seems to freeze in a grey screen each time.

      Frustrated. Any suggestions? I have followed all of the troubleshooting ideas suggested by Adobe.

      My computer will not work without it.

        • 1. Re: Trouble with updating Adobe Flash? 2015
          m_vargas Adobe Employee

          Hi meganr1062265,


          Based on your description, this is the online installer that is hanging. I'd like to get a couple of log files from you to troubleshoot further.  Please provide the two log files, Adobe_ADM.log and Adobe_GDE.log, saved at ~/Library/Logs/Adobe_ADLogs.  Instructions for obtaining the files is available at the bottom of the Where do I find the Flash Player installation log on the Macintosh? FAQ.

           

          Please upload the files using the instructions here The specified item was not found. and post back here the URL to the log files.

           

          Also, please post a screenshot (see The specified item was not found.) of the hanging installer dialog window.  This will also help determine at which point the hang is occurring.

           

          Thank you.

           

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          Maria