These questions below may be for a different product... but the KIND of information you need to supply is the same, for the products you use
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
What camera are the images from?
What OS version are you using
Are you using a card reader or directly connecting the camera?
Raw or JPG?
Are any of the files importing or is it a complete failure?
What are the exact error messages you are getting?