1 Reply Latest reply on May 19, 2015 9:42 AM by A.T. Romano

    downloaded EP13 on windows 3.1 PC but Organizer does not open

    frankh43196706

      I have downloaded PE13 on my Windows 8.1 PC but the Organizer does not open

        • 1. Re: downloaded EP13 on windows 3.1 PC but Organizer does not open
          A.T. Romano Level 7

          frankh

           

          If you can, please edit your thread title....EP13 to PRE13 and Windows 3.1 to Windows 8.1....

           

          Please delete the Elements Organizer 13 setting file which is named psa.prf. It should be found in the path

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Elements Organizer

          13.0

          Organizer

          and in the Organizer Folder should be the psa.prf file that you delete or disable by renaming it to psa.prfOLD.

          Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete

          path given.

           

          If that does not work, then do

          Uninstall the program, the usual Control Panel way

          Do a free ccleaner run through (regular cleaner and registry cleaner parts)

          CCleaner - PC Optimization and Cleaning - Free Download

          Reinstall with antivirus and firewall(s) disabled.

           

          Please review and consider. Based on the details of your reply, we will decide what next.

           

          Thank you.

           

          ATR