1 Reply Latest reply on May 19, 2015 7:46 PM by ProDesignTools

    When you updated the acrobat, my license number is now not accepted

    timf10753272

      I have had to re-input Adobe Acrobat on my computer, the product was 8.1 and I am quite happy with this version.  However, my license key is showing that it relates to version 8.  It will not allow me to download v8, just 8.1.  How do I get around this please?

        • 1. Re: When you updated the acrobat, my license number is now not accepted
          ProDesignTools MVP & Adobe Community Professional

          Hi Tim,

           

          A valid serial number for version 8 should also work for version 8.1 - it's the same major release.  Did you happen to change your system recently - perhaps a major hardware or software upgrade?  If so, that might nix your license activation.

           

          In any case, something may have gone awry with your licensing.  As this is a user-to-user forum, you may not be able to find anyone here with the power to fix licensing issues.  Typically you'd have to contact Adobe directly about that:

           

          Contact Customer Care

           

          BTW, note that Acrobat 8 is from 2006 and hasn't received a security update in many years.