What is your computer operating system?
Did you purchase Premiere Elements 13 as a download from Adobe within the last 30 days? If so, so can ask for return/refund from the following Adobe Chat Orders link.
If you purchase elsewhere, then you will be governed by the return/refund policy of the vender who sold you the product.
As for troubleshooting your cannot install/cannot uninstall/cannot run issue....please do a free ccleaner run through (regular cleaner and registry cleaner parts) and determine if you can then uninstall Premiere Elements 13.
CCleaner - Download for Mac
Please let us know the outcome, and then, based on the details of your reply, we will decide what next.
I have Windows 8, and I purchased the product from Best Buy. I'll try using CCleaner. Thank you.
What happened with the ccleaner? Did you try it yet?
I noted that you have posted in the thread of another citing your situation which made me think that the ccleaner did not work to allow you to do the uninstall.
If you cannot uninstall the program after the ccleaner run through as described (regular and registry parts), I have another plan of action that might force the uninstall. But, I wanted to know of the ccleaner result first.
Right now it's asking me to download the latest version of Adobe Application Manager when I try to click on the icon for Adobe Premiere, and when I try, it says it's unable to initialize and I must download Adobe Support Adviser, but to my understanding, it was discontinued, so I do not know how I could download Application Manager. Perhaps if I could get it downloaded, I could be able to launch it and uninstalling won't be necessary.
Thanks for the follow ups.
If you have not already, please use the following link for the download and install (or update) of the Adobe Application Manager.
Please let us know if that works for you.