3 Replies Latest reply on May 20, 2015 12:19 PM by Yammer

    Photoshop Camera Raw 6.4.1 Update Installation failed. Error Code: U44M2P7 - Help

    LunaRaeB

      I had been using a Nikon d40x since 2007. I just bought a Nikon 5200, but discovered that Bridge/PS won't recognize my Raw files. I tried to do some updates, nothing has helped. I looked up an update for Camera Raw, but I continue to get this error message. Can you please help me?

        • 1. Re: Photoshop Camera Raw 6.4.1 Update Installation failed. Error Code: U44M2P7 - Help
          Yammer Level 4

          Which version of Bridge/Photoshop are you using? ACR 6.4 only works on CS5 (and besides, you are better off with ACR 6.7.1 on CS5).

          • 2. Re: Photoshop Camera Raw 6.4.1 Update Installation failed. Error Code: U44M2P7 - Help
            LunaRaeB Level 1

            I am using CS5 (CS 5.1). The issue is that when I switched to my new camera and set it to shoot in RAW, I can't open them in PS or Bridge. Raw images from my older Nikon allow me to open them through Bridge into this box, which I can quickly edit them. This is how I have learned to do most of my editing, and this is how I prefer to do it. But my new camera (Nikon 5200) isn't supported by the old version that I currently have. When I try to update it, it gives me the error code I mentioned above. (Also I am using a PC, not a Mac.) Is there anyway you (or someone) can help me get this updated?

             

            bridge options.jpg

            • 3. Re: Photoshop Camera Raw 6.4.1 Update Installation failed. Error Code: U44M2P7 - Help
              Yammer Level 4

              The D5200 wasn't supported until ACR 7.3, which will not work with your CS5. You would need to upgrade to CS6/CC to be able to use a version of ACR which will open D5200 files.

               

              Alternatively, you can use DNG Converter 9, which is free. This creates DNG copies of your NEF files which can be opened in ACR 6.x for CS5. Make sure its compatibility preference is set up correctly. I still recommend updating ACR to the last version for CS5, which is ACR 6.7.1, available from the Downloads section of the Adobe website. You get all the latest features and bug fixes.

               

              Another alternative, which isn't free, is to use Lightroom to convert your Raw files. It's a lot cheaper than CS/CC. However, you might prefer to subscribe to the Photoshop/Lightroom version of CC, which I am told isn't as expensive as one might think.