If they genuinely did not install, then a reinstall would be the first thing to do, naturally.
But, meantime, is there an Audio link on the far right of the program's Action Bar? If you're monitor is smaller than 1920 pixels across, your interface may be truncated -- in which case you'll see a little link in the lower right corner of the interface and, when you click it, the Audio or other Action Bar links that will not fit on your screen should appear.
Thank you for your reply. I have installed Premiere Elements 13 onto 3 different win 7 machines , one was a 30 day trial and the other 2 have been purchased with a licence. The .wav files are missing from programdata. Checked screen and the audio brings up the whole sound effects windows but its empty . Only audio is empty on all 3 pcs. Is there anywhere else I can get these .wav files back?
Have you updated 13 to 13.1 yet? If not, please do that. Nonetheless.....
There is a known issue with regard to Premiere Elements 13 and the appearance of Audio Tab/Music Score and/or Sound Track files after an apparently successful program install.
How long ago did you get the successful install of the program? If within 12 hours, then open the program to a new project and wait. Allow for a few more hours to pass. Watch for the appearance of the files in the Online Folder route and also within the project under the Audio Tab.
If the Audio Tab Music Score and Sound Track files do not show up within a few more hours (max wait 24 hours), then please try the
Uninstall, the usual Control Panel way
Free ccleaner run through (regular and registry parts)
Reinstall with antivirus and firewall(s) disabled.
I have been there and done this for this particular issue. The wait worked for me.
The only way to obtain these files is as the download from within the opened project.
Looking forward to your results.
Add On...did you ever see Music Scores and Sound Effects under the Audio Tab of any of the Adobe Premiere Elements 13 copies that you installed (tryout or purchased)?
Are you running Adobe Premiere Elements 13 as administrator?
Many thanks, I will try that.
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