11 Replies Latest reply on Jun 13, 2015 6:26 AM by Willam van Weelden

    Firefox/Zoom Search/ whproxy.js error

    JGaf Level 1

      Hi,

       

      I'm using Zoom search with my documentation and when viewing the docs using Firefox, Firefox hangs (forever) until I stop it when I click on a search result.  I do not have this problem in IE or Chrome.  All search result links work and display correctly on IE or Chrome.

       

      I ran the debugger thing on Firefox and saw this error message in whproxy.js file:

       

      Error: Permission denied to access property "whname" line 10 column 8 which is

       

      if (typeof (wCurrent.parent.whname) == "string" && "wh_stub" == wCurrent.parent.whname)

       

      This is repeatable.  In fact, I have a link on my search page (created outside RH, but added after documentation is generated) to a "search tips" which links to a file within the project and that does the same thing - same hang and same error.  I can access this "search tips" file while viewing in IE and Chrome.

       

      I followed Peter's tips on Zoom Search and use the process where I run zoom on output files as my start directory and put the results in my published files (zoom's output).  This has been successfully done for a couple years now, no issues.

       

      Files are always run locally.

       

      any ideas?

       

      thanks in advance

       

      RH 11.0.4.291, Webhelp

      Firefox 37.0.2 (but it was reported to me with the user having Firefox 38)

      Zoom Search 6 build 1028

      IE 10.0.9

      Chrome 42.0.2311.152 m

        • 1. Re: Firefox/Zoom Search/ whproxy.js error
          Willam van Weelden Adobe Community Professional & MVP

          Can you check whether the search function works correct on the following output? Salesbuilder-help (You need to use the Search topic)

           

          You can replace the function with the following (not pretty, but it will probably work):

           

          function getStubPage_inter(wCurrent) {

              if (null == wCurrent.parent || wCurrent.parent == wCurrent)

                  return null;

           

          try {

              if (typeof (wCurrent.parent.whname) == "string" && "wh_stub" == wCurrent.parent.whname)

                  return wCurrent.parent;

              else {

                  if (wCurrent.parent.frames.length != 0 && wCurrent.parent != wCurrent)

                      return getStubPage_inter(wCurrent.parent);

                  else

                      return null;

              }

          } catch(e) {

                if (wCurrent.parent.frames.length != 0 && wCurrent.parent != wCurrent)

                      return getStubPage_inter(wCurrent.parent);

                  else

                      return null;

          }

          }

          • 2. Re: Firefox/Zoom Search/ whproxy.js error
            JGaf Level 1

            William!

             

            Unbelievably fast!

             

            The search function in the link you provided worked great for me.

             

            I'm not sure where I should copy/paste the code above into the whproxy.js file.

            • 3. Re: Firefox/Zoom Search/ whproxy.js error
              JGaf Level 1

              Ok, I think I figured out where to replace the code.

               

              I replaced the entire function:

              function getStubPage_inter(wCurrent) {

                  if (null == wCurrent.parent || wCurrent.parent == wCurrent)

                      return null;

               

              My results:

               

              The search result links now work, which means the correct page displays and the word(s) are highlighted.  The only thing now is that at the top of the page (opened from the search results), the double-rectangle displays with  "Show" link above the breadcrumbs.  Clicking on the "Show" link displays the toolbar buttons in the content pane (and nothing else, no content).  It's partially fixed in that the search results links work, search words are highlighted, and Firefox doesn't hang. Just need to get rid of the show box.

              Maybe I replaced the wrong information in the script?

              Thanks for your quick response!show.png

              • 4. Re: Firefox/Zoom Search/ whproxy.js error
                Willam van Weelden Adobe Community Professional & MVP

                This was meant to replace the entire function. But I'm baffled by the effect. I tried running on several versions but I can't get the error.

                 

                Would it be possible to create an example output exhibiting this problem and share it with me? I would like to debug on an output that I know is broken.

                • 5. Re: Firefox/Zoom Search/ whproxy.js error
                  JGaf Level 1

                  That would be great!

                   

                  Where can I send it?

                  • 6. Re: Firefox/Zoom Search/ whproxy.js error
                    Willam van Weelden Adobe Community Professional & MVP

                    You can send the example project to: [contact] at [wvanweelden] dot [eu]

                    • 8. Re: Firefox/Zoom Search/ whproxy.js error
                      Willam van Weelden Adobe Community Professional & MVP

                      I got the example. Thanks.

                       

                      As far as I can tell, the problems lies in cross domain origin limitations of the browser. This is occuring because the search option allows searching over multiple content categories. Also, since the search syntax file is referencing a single file in a different content category, some features are blocked.

                       

                      The fix is to fool RoboHelp into thinking that a local Firefox is Chrome. This will use the Chrome solution to avoid the pitfall.

                       

                      1. Ignore previous update proposals for whproxy.js. They are no longer needed.
                      2. On line 158, replace the function this.checkChromeLocal with (changed is bold):

                       

                      this.checkChromeLocal = function() {

                              if (window.chrome || navigator.userAgent.toLowerCase().indexOf('firefox') > -1)

                                  if (document.location.protocol.substring(0, 4) == "file")

                                  return true;

                              return false;

                          }

                       

                      When the browser is Firefox, RoboHelp will for this part of the scripts work as Chrome, fixing the issue.

                       

                      One thing I noticed is that the TOC is not automatically updated when jumping to a search result from a different content category. There is not much to do about this than simply loading the correct content category. A project for another day perhaps.

                      • 9. Re: Firefox/Zoom Search/ whproxy.js error
                        JGaf Level 1

                        I used an auto-generated whproxy.js file and only modified line 158 as you suggested. I tried it on both the sample project I sent you and the "real" project I have and it didn't work.  In fact, the only thing I see is the expected gray bar across the top of the page.  The rest of the page is blank.

                         

                        On the other hand, this modification did not change IE or Chrome - both are okay.

                         

                          (<-- crying but you can't see it)

                        • 10. Re: Firefox/Zoom Search/ whproxy.js error
                          JGaf Level 1

                          William sent me a new file which fixed the issue for me, and was confirmed fixed by a few other users.

                           

                          thank you!   

                          • 11. Re: Firefox/Zoom Search/ whproxy.js error
                            Willam van Weelden Adobe Community Professional & MVP

                            For those with the same issue, you can get the modified whproxy.js for RoboHelp 11 here: FireFox ZoomSearch RoboHelp 11 whproxy.js - Google Drive