0 Replies Latest reply on May 20, 2015 9:14 AM by stieg

    Fail to install Flash player installerReturnCode: 30

    stieg

      Hi There,

       

         I'm trying to update my flash player and the installer is failing with a cryptic error.  Not sure what error logs would be useful but some quick digging has lead me to the Adobe Logs in ~/Library/Logs/Adobe_ADMLogs.  The following logs are attached below:

       

      Adobe_ADM.log

      05/20/15 10:58:39:062 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | *********************** ADM Workflow start. Version: 1.0.0.17s **************************

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | White listed URLs are

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | get.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | get2.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | aihdownload.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | admdownload.stage.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | admdownload.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | airdownload.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | ardownload.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | ardownload2.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | download.macromedia.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | fpdownload.macromedia.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | fpdownload2.macromedia.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | fpdownload.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | fpdownload2.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | platformdl.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | platformdl-stage.corp.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | wwwimages2.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | wwwimages.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | wwwimages.stage.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | wwwimages2.stage.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | dlmping.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | dlmping2.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | dlmping3.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | dlmping4.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | get3.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | get3.stage.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | adobetag.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | promotion.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | stats.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | sstats.adobe.com

      05/20/15 10:58:43:829 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27572 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

      05/20/15 10:58:43:867 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27848 | *********************** ADM Workflow start. Version: 1.0.0.17s **************************

      05/20/15 10:58:43:941 | [INFO] |  | ADM |  | WorkflowManager |  |  | 27880 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=AdobeFlashPlayer_17ppau_ta_instal l.dmg&bname=FlashPlayer_17ppau&site=live&type=update&language=en

      05/20/15 10:58:44:582 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27884 | sc_code : FP

      05/20/15 10:58:44:582 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27884 | ping : {"pagename":"ACDC_FP_Update_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","pro p2":"ACDC Downloads","prop3":"get3.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_Update_ADM_Lau nched","products":";FlashPlayer_Update","eVar74":"","events":"event96","eVar73":"ACDC_Flas hPlayer_Update"}

      05/20/15 10:58:44:851 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27884 | systemPath=/Library/Application Support/Macromedia/mms.cfg

      05/20/15 10:58:44:851 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27884 | AutoUpdateDisable=0, SilentAutoUpdateEnable=1

      05/20/15 10:58:44:851 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27884 | Auto update flag is enabled and the silent auto update flag is enabled as well. (Not show preferences)

      05/20/15 10:58:44:929 | [INFO] |  | ADM |  | WorkflowManager |  |  | 27884 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

      05/20/15 10:58:44:929 | [INFO] |  | ADM |  | WorkflowManager |  |  | 27884 | WorkflowManager.startPrechecks for product:Adobe Lightroom isPreInstalled:false isDiskSpaceAvailable:true

      05/20/15 10:58:47:084 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27916 | Installation started for package 'Adobe Flash Player'

      05/20/15 10:58:48:512 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27891 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

      <launchParams>

          <launchProcessGuid>CB6DCF85-6EFD-48E7-B6AD-0C70D1ADB433</launchProcessGuid>

          <launchPath>/Users/stieg/Library/Application Support/Adobe/.ABC27ABD-D1B4-41EA-9BED-0F95A83CEB16/E5605A7C-F114-496B-A6A4-F8267373799F/ Install Adobe Pepper Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager</launchPath>

          <arguments><argument>-install</argument>

              <argument>-iv</argument>

              <argument>13</argument>

          </arguments>

      </launchParams>

      05/20/15 10:58:50:059 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27854 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

      <launchParams>

          <launchProcessGuid>CB6DCF85-6EFD-48E7-B6AD-0C70D1ADB433</launchProcessGuid>

          <errorCode>0</errorCode>

          <returnCode>30</returnCode>

      </launchParams>

      05/20/15 10:58:50:060 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27854 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 30

      05/20/15 10:58:50:230 | [INFO] |  | ADM |  | ApplicationContext |  |  | 27916 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'30' installerErrorCode:'0'

      05/20/15 10:58:50:230 | [ERROR] |  | ADM |  | ApplicationContext | InstallError |  | 27916 | Product installation failed 'Adobe Flash Player' installerReturnCode: 30

       

      FlashPlayerInstallManager.log:

       

      2015-05-20 10:58:48 -0500 [I]  IM: ---------- log start ----------

      2015-05-20 10:58:48 -0500 [I]  IM: All install checks pass

      2015-05-20 10:58:49 -0500 [I]  IM: User does not have any processes that need to be closed.

      2015-05-20 10:58:49 -0500 [I]  IM: [install started]

      2015-05-20 10:58:49 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

       

       

      2015-05-20 10:58:49 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

      {

          NSFileCreationDate = "2015-04-25 16:46:37 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileHFSCreatorCode = 0;

          NSFileHFSTypeCode = 0;

          NSFileModificationDate = "2015-04-25 16:46:37 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 2541;

          NSFileReferenceCount = 1;

          NSFileSize = 22784;

          NSFileSystemFileNumber = 22296505;

          NSFileSystemNumber = 16777220;

          NSFileType = NSFileTypeRegular;

      }

       

       

      2015-05-20 10:58:49 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

      {

          NSFileCreationDate = "2014-10-21 14:45:07 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileModificationDate = "2015-05-20 15:58:49 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 449;

          NSFileReferenceCount = 9;

          NSFileSize = 306;

          NSFileSystemFileNumber = 8905938;

          NSFileSystemNumber = 16777220;

          NSFileType = NSFileTypeDirectory;

      }

       

       

      2015-05-20 10:58:49 -0500 [E]  IM: [install failed: 30]

      2015-05-20 10:58:49 -0500 [E]  IM: Install failed with error code: 30.

      2015-05-20 10:58:49 -0500 [I]  IM: ----------  log end  ----------

       

      Any help will be greatly appreciated.  TIA.