Adobe Flash Player distribution 17.0.0.188 upgrade fails to install in WSUS environment

[Foofighter]

Hello,

The latest Flash upgrade 17.0.0.188 fails to install on about 80% of systems in our environment using SolarWinds for 3rd party patches to WSUS.

The error on the windows side is:

Result Code: 0x411 (Unknown error (0x411)) HRESULT: 0x80070643 (Fatal error during installation)

The error on the Adobe side is actually a fail with the only code being:

0001 00001041

I have been distributing Flash Player in our environment for years and never had a failure to this extent before.

The last upgrade from 17.0.0.134 to 17.0.0.169 was ok as recorded in the provided log file below...but there is nothing but 0001 00001041 for the upgrade from 17.0.0.169 to 17.0.0.188.

I have seen some discussions about IE needing to be closed, but this was not the case previously and why now if that is what it is?

I installed this upgrade manually (on a machine that failed through the WSUS process) and it was ok...don't remember if IE was open or closed at the time.

I did notice that the digital signature timestamp seemed old when I first downloaded the .exe installer from the distribution page. The next day I downloaded an updated .exe installer that had a more recent digital timestamp and it failed as well.

I notice there are several discussions regarding this (Update Needed: Flash Player 17.0.0.188 Setup Files are 17.0.0.169 for the MSI Setup Files). Could it be this is an installer issue?

Can any Adobe staff comment?

Can any community member that uses a similar software deployment method to mine comment on a successful upgrade?

=O====== M/17.0.0.134 2015-03-17+07-00-11.517 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/17.0 2

0002 00000011 1

0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00000013

0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_134_ActiveX.exe

0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_134_ActiveX.dll

0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0009 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0010 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0012 00001106

0013 00001106

0014 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

=X====== M/17.0.0.134 2015-03-17+07-00-18.038 ========

=O====== M/17.0.0.169 2015-04-17+07-00-15.928 ========

0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.exe" -refreshIEElevationPolicies

=X====== M/17.0.0.169 2015-04-17+07-00-15.959 ========

=O====== M/17.0.0.169 2015-04-17+07-00-11.656 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00000011 1

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_17_0_0_134.ocx 5

0004 00000018

0005 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_17_0_0_134.ocx 5

0006 00000013

0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.exe

0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.dll

0009 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0012 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

0013 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0014 00001106

0015 00001106

0016 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

=X====== M/17.0.0.169 2015-04-17+07-00-18.657 ========

=O====== M/17.0.0.169 2015-05-14+07-00-11.713 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001041

=X====== M/17.0.0.169 2015-05-14+07-00-12.281 ========

=O====== M/17.0.0.169 2015-05-15+07-00-12.518 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001041

=X====== M/17.0.0.169 2015-05-15+07-00-13.128 ========

=O====== M/17.0.0.169 2015-05-16+07-00-11.628 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001041

=X====== M/17.0.0.169 2015-05-16+07-00-12.138 ========

=O====== M/17.0.0.169 2015-05-17+07-00-11.439 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001041

=X====== M/17.0.0.169 2015-05-17+07-00-11.949 ========

=O====== M/17.0.0.169 2015-05-18+07-00-12.288 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001041

=X====== M/17.0.0.169 2015-05-18+07-00-12.798 ========

=O====== M/17.0.0.169 2015-05-19+07-00-13.302 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001041

=X====== M/17.0.0.169 2015-05-19+07-00-13.822 ========

=O====== M/17.0.0.169 2015-05-20+07-00-17.857 ========

0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

0001 00001041

=X====== M/17.0.0.169 2015-05-20+07-00-18.435 ========\

Thank you in advance for any ideas on why this fails.

Message was edited by: Sean Brown

[_maria_]

Hi Foofighter,

Error 1041 means an application (e.g. browser) that uses Flash Player is open and must be closed for Flash Player installation to continue, however, this does not apply to an upgrade of the ActiveX control used by IE.  According to the log file, the version being installed is 17.0.0.169 (April's release), not 17.0.0.188 (May's release).  The version number is logged at the beginning and end of the install attempt. If 17.0.0.169 is already installed on the system error 1041 will be returned when attempting to install the same version and IE is open.

The requirement to close applications that use Flash Player before installation proceeds is being removed, for most installation workflows, in a future release of Flash Player.

--

Maria

[Foofighter]

Thank you m_vargas for the response.

Just so I understand...this was not an issue before and so this browser closed requirement was included in just this upgrade (17.0.0.188) release and will be removed in the next release?

[_maria_]

Hi Foofighter,

Sorry, I submitted my comment to soon. I've since edited it to clarify the most likely reason why error 1041 is being returned in this situation.

--

Maria

[Foofighter]

Thank you m_vargas for the response...I thought sure the log was showing 17.0.0.188, but since it isn't the overwrite of the correct 17.0.0.188 file from Adobe distribution was not successful in WSUS. I have since updated the file in WSUS and will check tomorrow to see if it is successful or not.

Thanks for your help m_vargas!

[Foofighter]

Hi m_vargas,

My installation using what I think is 17.0.0.188 failed again last night. I am seeing in the log that it is trying to install version 17.0.0.169.

Can you verify if the digital signature date on the 17.0.0.188 file should  ‎Saturday, ‎April ‎25, ‎2015 12:57:22 PM?

I have cleared my browser cache and I still receive the same file with the same digital signature.

TIA

[_maria_]

Hi Foofighter,

Here is a screenshot of the details and digital signature Properties tabs for 17.0.0.188 ActiveX installer:

 

And the hash values for the EXE and MSI installer (not sure which one you're using):

• File: install_flash_player_17_active_x.exe

          Size: 17583280 bytes

          File Version: 17,0,0,188    

          MD5: 5C2E3F81996E84D6BD6209160C4C6048

          SHA1: 99CB4F6951842FC19530EF5669B4CD6457D40162

• File: install_flash_player_17_active_x.msi

          Size: 18719744 bytes

          MD5: 3AF2AC73B116A38926D27EB35CECFB8D

          SHA1: C82369D8833B56D06468C4E0BC5B6042A138E82C

--

Maria