6 Replies Latest reply on May 26, 2015 8:29 AM by m_vargas

    Adobe Flash Player distribution 17.0.0.188 upgrade fails to install in WSUS environment

    Foofighter

      Hello,

      The latest Flash upgrade 17.0.0.188 fails to install on about 80% of systems in our environment using SolarWinds for 3rd party patches to WSUS.

      The error on the windows side is:

      Result Code: 0x411 (Unknown error (0x411)) HRESULT: 0x80070643 (Fatal error during installation)

      The error on the Adobe side is actually a fail with the only code being:

      0001 [F] 00001041

       

      I have been distributing Flash Player in our environment for years and never had a failure to this extent before.

      The last upgrade from 17.0.0.134 to 17.0.0.169 was ok as recorded in the provided log file below...but there is nothing but 0001 [F] 00001041 for the upgrade from 17.0.0.169 to 17.0.0.188.

      I have seen some discussions about IE needing to be closed, but this was not the case previously and why now if that is what it is?

      I installed this upgrade manually (on a machine that failed through the WSUS process) and it was ok...don't remember if IE was open or closed at the time.


      I did notice that the digital signature timestamp seemed old when I first downloaded the .exe installer from the distribution page. The next day I downloaded an updated .exe installer that had a more recent digital timestamp and it failed as well.

      I notice there are several discussions regarding this (Update Needed: Flash Player 17.0.0.188 Setup Files are 17.0.0.169 for the MSI Setup Files). Could it be this is an installer issue?

      Can any Adobe staff comment?

      Can any community member that uses a similar software deployment method to mine comment on a successful upgrade?

       

      =O====== M/17.0.0.134 2015-03-17+07-00-11.517 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/17.0 2

      0002 [I] 00000011 1

      0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0004 [I] 00000013

      0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_134_ActiveX.exe

      0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_134_ActiveX.dll

      0007 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

      0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0009 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

      0010 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

      0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0012 [W] 00001106

      0013 [W] 00001106

      0014 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

      =X====== M/17.0.0.134 2015-03-17+07-00-18.038 ========

       

      =O====== M/17.0.0.169 2015-04-17+07-00-15.928 ========

      0000 [I] 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.exe" -refreshIEElevationPolicies

      =X====== M/17.0.0.169 2015-04-17+07-00-15.959 ========

       

      =O====== M/17.0.0.169 2015-04-17+07-00-11.656 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [I] 00000011 1

      0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0003 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_17_0_0_134.ocx 5

      0004 [I] 00000018

      0005 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_17_0_0_134.ocx 5

      0006 [I] 00000013

      0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.exe

      0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.dll

      0009 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

      0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0011 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

      0012 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

      0013 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0014 [W] 00001106

      0015 [W] 00001106

      0016 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

      =X====== M/17.0.0.169 2015-04-17+07-00-18.657 ========

       

      =O====== M/17.0.0.169 2015-05-14+07-00-11.713 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [F] 00001041

      =X====== M/17.0.0.169 2015-05-14+07-00-12.281 ========

       

      =O====== M/17.0.0.169 2015-05-15+07-00-12.518 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [F] 00001041

      =X====== M/17.0.0.169 2015-05-15+07-00-13.128 ========

       

      =O====== M/17.0.0.169 2015-05-16+07-00-11.628 ========

       

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [F] 00001041

      =X====== M/17.0.0.169 2015-05-16+07-00-12.138 ========

       

      =O====== M/17.0.0.169 2015-05-17+07-00-11.439 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [F] 00001041

      =X====== M/17.0.0.169 2015-05-17+07-00-11.949 ========

       

       

      =O====== M/17.0.0.169 2015-05-18+07-00-12.288 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [F] 00001041

      =X====== M/17.0.0.169 2015-05-18+07-00-12.798 ========

       

      =O====== M/17.0.0.169 2015-05-19+07-00-13.302 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [F] 00001041

      =X====== M/17.0.0.169 2015-05-19+07-00-13.822 ========

       

      =O====== M/17.0.0.169 2015-05-20+07-00-17.857 ========

      0000 [I] 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install

      0001 [F] 00001041

      =X====== M/17.0.0.169 2015-05-20+07-00-18.435 ========\

       

      Thank you in advance for any ideas on why this fails.

       

      Message was edited by: Sean Brown