1 Reply Latest reply on Jun 4, 2015 7:18 PM by tech_support_79

    Lightroom CC won't play .mov files


      Files are from a Canon T2i, and play fine in LR 5.7 64 bit.   Turned off video acceleration, which fixed the develop module problem but not video playback.  I can mouse over and see movement in the library grid view, but when I double click one clip to open loupe, it opens with no playback controls and crashes LR after a few seconds.  I applied the latest update.  No help.



        • 1. Re: Lightroom CC won't play .mov files

          I have the same problem.  Windows 8.1 x64 Pro with plenty of horsepower and disk space.  This was not an issue with LR5.  The files were created with a Nikon D7100, so I don't think the type of camera is the issue.  I have included the error from system logs.  ATI Radeon HD 2900 XT Video card with latest drivers approved by Microsoft.  I know it's an older card, but should handle this with ease.


          Faulting application name: lightroom.exe, version:, time stamp: 0x553af4c6

          Faulting module name: unknown, version:, time stamp: 0x00000000

          Exception code: 0xc0000005

          Fault offset: 0x0000000000000000

          Faulting process id: 0x2e4

          Faulting application start time: 0x01d09f341c09a72d

          Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

          Faulting module path: unknown

          Report Id: 6b0fd99c-0b27-11e5-8362-10c37b9c1f99

          Faulting package full name:

          Faulting package-relative application ID: