1 Reply Latest reply on May 21, 2015 7:54 AM by Atul_Saini

    Anyone else being continually overcharged?

    MerlinMoo

      On 13th March 2015 I paid invoice No IEE2015000485758 for 3 x  Adobe Creative Cloud Team memberships at £38.11= £114.33 Customer No 201323945

      On April 13 2015 I paid invoice No IEE2015000694451 for 3 x  Adobe Creative Cloud Team memberships at £53.20= £159.60 Customer No 201323945. I telephoned and was told it was a mistake and would be credited for the error – case no 0125372428. I kept getting emails telling me it was resolved and I kept replying saying it wasn’t. I called again and was allocated Case no: 0215131927

      On May 13 2015 I paid invoice No IEE2015000919155 for 3 x  Adobe Creative Cloud Team memberships at £53.20= £159.60 Customer No 201323945. Again I telephoned and was told it was a mistake and would be  “escalated . I went online and have the transcript of case no: 0215372542 with Himanshu in which he says “I will sort it out.

      I have just accessed my account and THERE IS NO CREDIT NOTE SHOWING

      Is anybody else suffering from this appalling service?