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Flash vs Win 8

New Here ,
May 21, 2015 May 21, 2015

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OS : Win 8.1 64-bit

Drivers : All updated

Issue : Will not play any video and when it attempts to, it will automatically crash then and there for both Firefox and Chrome. I've looked into the plug-ins as far as whats installed and when I was using win 7 on my other laptop before it kicked the bucket, everything looked to be the same. Also, was checking with the HTML5 thing as well. I can see a video when clicking that link in this website but not the non-video link. Sooo that too also sounds like an issue as well. Not to mention Shockwave Player was there but tends to vanish somewhere and reappear at random times

Any ideas?

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Adobe Employee ,
May 28, 2015 May 28, 2015

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Please work through the video troubleshooting guide.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

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