trying to install LR CC & PS CC update & getting exit code 15 & dw051 error

[figrsk8r]

I've restarted my system and never had problems installing updates before and now suddenly I'm getting this error & I can't install the new LR CC or the PS CC update. Any suggestions?

Using Macbook pro, OSX 10.9.5

[kglad]

Exit code 15 installing | Mac OS X | CCM, CS6

[figrsk8r]

followed instructions as given, didn't not solve problem

[figrsk8r]

This is really frustrating since I pay a monthly fee. It was supposed to be easier to get updates not harder. I've been trying to resolve this for a while now and I can't seem to get any resolution. We need an alternate way to install these updates & new versions when the installer fails.

[Govardhan.V]

Just to reconfirm , may I ask whether you had removed and restored plist file ?

[figrsk8r]

I did

[figrsk8r]

It gets to 42% and quits every time

[Govardhan.V]

Just to confirm , may I know whether you got error DW051 also ??

Or like :

Exit Code: 15

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW051 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s), 0 warning(s)

ERROR: DW051: Dependency of session payload ??

  ERROR: Media DB Error : 6

[Govardhan.V]

We will provide full permissions to Adobe folder under both Libraries and then try to update .

Step 1 :

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe

.

Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Step 2:

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe

.

Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Note :

After providing full permissions if you still face same issue while updating , run Disk Utility.

Navigate to Applications > Utilities > Disk Utility ,.

Run Disk Utility,

Click on Mac HD option and then first " Verify disk permissions "

Then " Repair Disk Permissions" option and once the process is completed, try to update and check.

Still same?? let me know

[figrsk8r]

I got that the dw051 error when I tried to download the ps cc update & I got the exit code 15 error when I try to download & install LR cc. Now after following your instructions, I'm just getting the exit code 15 error on both.

[Govardhan.V]

In this case , if it is okay for you try to install update using New Administrator account or Root user account once.

Steps:

New Administrator account :

You may follow below steps and create new Administrator account .

Restart the computer and then login to new Admin account and try to launch the application and check once .

1. Click on Apple icon and then select System Preferences option and then click on User & Groups icon.

2. Click the lock icon to unlock it, and type the password.

3. Click the Add button below the list of accounts.

4. From the New Account pop-up menu Choose a type as Administrator

5. Enter a name for the account as Test. [ or any other name as per your choice]

6. Leave the Password blank. [ or you may enter password as per your choice[

7. Click Create Account.

8. Restart the computer and login .,

Then try to install update and check.

[figrsk8r]

got the same error under new admin account

[Govardhan.V]

Did you tried from Root account ?

Still same? , we will proceed with further steps.

[Govardhan.V]

Or you may also try with Root User account :

OS X Mavericks: Enable and disable the root user

(Applies for Yosemite as well)

How to log in as root

Use these steps in Snow Leopard and later to log in as the root user.

1. If you are logged in, choose Log Out from the Apple menu.
2. If you are logging in from a list of usernames with pictures, click Other.
3. In the Name field, type: root
4. In the Password field, type the password you defined when setting up the root user account.

[Sheena Kaul · Accepted solution]

Hi Dawn,

Please contact the support through call/chat where the agent can remote into your machine and fix this for you.

Contact Customer Care

Regards,

Sheena