Illustrator Download Error: Administrator Privileges required. ??

[annl36637001]

I have downloaded the creative cloud app to my mac and when I click download for illustrator, I get  this immediate error: Installation failed. Administrator privileges required to install. Please install later.

I am the only account on my computer which makes me the administrator. Ive played around with my firewall, tried using a different browser.. nothing is working. Suggestions??

[Mylenium]

No, you're not the administrator, you're the main user. Refer to this:

Enabling and using the "root" user in OS X - Apple Support

Also check your disk utility and fix your permissions issues.

Mylenium

[Govardhan.V]

Make sure that you had logged in to computer with Administrator account .

If yes,  follow below steps :

Step 1 :

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe

.

Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

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Step 2:

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe

.

Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

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Then launch Creative Cloud desktop application and try to install Illustrator again.