Where on the Adobe web site is the page to Stop a subscription renewal?

[davidk73428032]

Where on the Adobe web site is the option to cancel a subscription renewal?

[AadeshSingh]

Hi David,

Please refer to this KB doc. for the solution Cancel your membership or subscription | Acrobat, Document Cloud PDF services.

Let me know if you still experience any issue.

Regards,

Aadesh

[davidk73428032]

Aadesh,

This response was insufficient as it did not work at all.

I did exactly as you suggested but on clicking cancel your membership Adobe responds with « First we need a few details » and then after this it says « Tell us what you need help with » and then there is no option to cancel immediately and then what ever you select Adobe says « Still need help. Contact Us » and then again asks « First we need a few details »

Is it really possible to cancel a subscription or is it not??

Please try it yourself and then give more detailed step by step descriptions please.

David

Le 22 mai 2015 à 8:23 PM, aadeshs76610910 <forums_noreply@adobe.com> a écrit :

Where on the Adobe web site is the page to Stop a subscription renewal?

created by aadeshs76610910 <https://forums.adobe.com/people/aadeshs76610910> in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7569868#7569868>

Hi David,

Please refer to this KB doc. for the solution Cancel your membership or subscription | Acrobat, Document Cloud PDF services <https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html>.

Let me know if you still experience any issue.

Regards,

Aadesh

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7569868#7569868 and clicking ‘Correct’ below the answer

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[davidk73428032]

Asdesh,

As your response which I thank you for did not work I enclose the following transaction record-

Then you get:-

Then if I select Membership, account, payment, I get:-

Then on selecting Cancel Your Membership I get:-

Then on selecting Cancel an annual Acrobat subscription, I get:-

Then on selecting To cancel your annual subscription, go to the contact us page and click « Still need help …., I get:-

And we are back where we started.

So I am just going round and round in a loop.

Please HELP.

davidjking49@gmail.com

Le 22 mai 2015 à 8:23 PM, aadeshs76610910 <forums_noreply@adobe.com> a écrit :

Where on the Adobe web site is the page to Stop a subscription renewal?

created by aadeshs76610910 <https://forums.adobe.com/people/aadeshs76610910> in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7569868#7569868>

Hi David,

Please refer to this KB doc. for the solution Cancel your membership or subscription | Acrobat, Document Cloud PDF services <https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html>.

Let me know if you still experience any issue.

Regards,

Aadesh

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7569868#7569868 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7569868#7569868

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Acrobat Reader by email <mailto:discussions-community-adobe_reader_forums@adobe-v7.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=3414>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

[AadeshSingh]

Hey David,

Please follow this direct link Contact Customer Care,  click the "Still need help? Contact us" button.

*You may be asked to sign in. Sign in with your Adobe ID and password.

Initiate a chat with our customer support team, they will help you to cancel the subscription.

Regards,

Aadesh

[davidk73428032]

Can you explain why it is easy to subscribe on the web, but to unsubscribe I have to initiate a chat with the customer support team?

What sort of organisation is Adobe that there are not clear steps on how to stop subscribing, do they try to prevent you from stopping a subscription?

I think I will write a letter to the Age newspaper to highlight this.

David

Le 22 mai 2015 à 10:41 PM, aadeshs76610910 <forums_noreply@adobe.com> a écrit :

Where on the Adobe web site is the page to Stop a subscription renewal?

created by aadeshs76610910 <https://forums.adobe.com/people/aadeshs76610910> in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7570200#7570200>

Hey David,

Please follow this direct link Contact Customer Care <https://helpx.adobe.com/contact.html?step=APRO-APAP-APCC-ACRO-CPDF-ECHP-acrobat_membership-account-payment>, click the "Still need help? Contact us" button.

*You may be asked to sign in. Sign in with your Adobe ID and password.

Initiate a chat with our customer support team, they will help you to cancel the subscription.

Regards,

Aadesh

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7570200#7570200 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7570200#7570200

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Acrobat Reader by email <mailto:discussions-community-adobe_reader_forums@adobe-v7.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=3414>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

[pwillener]

[topic moved to Document Cloud PDF Services forum]

[davidk73428032]

I have tried this and the Adobe web page sends you on an endless circle without achieving cancellation - clever in a childish way but very annoying.

As I work in IT I can understand Adobe making it difficult to cancel, but certainly not good for their image.

Of course I have followed the suggestions on how to cancel but there is a flaw in that it sends you on an endless circle - try it yourself.

I an now writing an acticle for the Age Newspaper.

David

[AadeshSingh]

Hey David,

Please follow this link Contact Customer Care make the selections as indicated in the below screenshot.

*Make sure you are logged in using your Adobe ID.

Click the "Still need help? Contact us" button. You will get the option to initiate a chat.

Let me know if you still experience any issue.

Regards,

Aadesh