If possible please post the screenshot of the error message .
Uninstall Adobe Creative Cloud application from Control Panel.
Step 1 :
Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]
Step 3 :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4 :
Click on the blow link and download Adobe Application manager and install the same :
Once the installation is completed, double click on Adobe Application Manager launch icon on Desktop.
It will start update process and gets updated to Creative Cloud application .
Please use the CC cleaner to clean up the Adobe CC desktop app, if installed:
Then download the installer for the Adobe CC desktop app and install it:
Muchas gracias..... he logrado resolver el error........GRACIAS