This is probably one of the many limitations of using interactivity in Acrobat Reader for mobile devices. Sadly, there are many lacking features.
There are other PDF readers, like PDF Expert from Readdle, which are not free who have better support of PDF interactivity.
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There are three different actions that the desktop version of Adobe Acrobat/Reader supports for hyperlinks.
- Go to a page view (within the same document)
- Open a web page
- Open a file
Acrobat Reader mobile products (for iOS and Android) support the first two but does not support opening a PDF file or any other types of files. Neither does PDF Expert for the hyperlinks to open files.
some of the hyperlinks that go to a destination within the document don't seem to work.
As I mentioned above, Acrobat Reader mobile products should be able to handle the particular type of hyperlinks.
To properly diagnose the cause of the problem, we need to examine the hyperlinks in your PDF document (generated by InDesign).
Would you share your PDF document with us (Adobe) and describe which ones are working and which ones are not? I have sent you a separate email with the instructions on how to share a file.
Thank you for your help.
Thank you. I received the instructions and have sent the file for your review.
Thanks for your response, however I don't think that this is a limitation within Acrobat, as some of the hyperlinks work and some do not, even though they are all setup in the same way.
We received your PDF document in separate email.
We will investigate the cause of the problem and get back to you with findings.
Thank you for your help!
Thank you for asking this question. I just had a customer email me to say she can't get any of the links to work on the 259-page PDF I sent to her. The links are both internal and external. She had recently installed Acrobat DC on her Kindle. Everything works fine on my end.
It's critical for me to get these working on all devices since I charge people for this document.
Adobe got back to me this morning. They said they were able to duplicate the issue and have filed a bug report. It should be fixed in a future release of Acrobat DC, however it might take a while.
Your problem may or may not be the same as jmerrick's. In his case, some hyperlinks worked, whereas some others did not. However, it sounds like none of the hyperlinks in your PDF document worked on Android.
Would you share your PDF document with us (Adobe)? We would like to take a look at your PDF document to properly diagnose the problem. I have sent you a separate email with the steps to share your PDF document.
Thank you for your help.
The problem that you reported appears to be different. I created the following new discussion for you.
The hyperlinks in Table of Contents on page 5 & 6, for example, seem to be working fine on the iPad running iOS 8.3 and the Samsung tablet running Android 4.4.2 (KitKat).
Let's move further discussion to Hyperlinks not working in Acrobat Reader
Do you know if there has been any update on this issue?
I noticed there have been 3 updates to the Mobile Reader that state bug fixes, however they don’t specify what was fixed.
After the most recent one I decided to try my file again. I made a new pdf from InDesign and all of the links that didn’t work previously were working.
I had initially created about 20% of the links to test it. After seeing that everything was working I went ahead and created the remaining links within the document. However only about 80% of them are working (all of the ones that aren’t working are new links that were placed in after the initial test document was working).
We have a fix for the bug that you reported. We are currently testing our internal builds using your PDF document (InnovativeCompanyDirectory7.pdf) and other documents to ensure that all hyperlinks work as expected.
Unfortunately, we are not able to speculate on the next release date. When the app including the fix is made available in the App Store, we will let you know in this forum thread.
Thank you for your patience.
Ok, thanks for letting me know.
We just released Acrobat Reader for iOS version 15.1.0 that contains the fix for the hyperlink problem with your PDF document.
Would you give it a try and let us know if the problem is fixed?
Thank you for your patience!
Sorry for the delay in reply, my project fell by the wayside. After updating Acrobat mobile to 16.08.09 this morning (I couldn't get the latest version as my iphone is too old), everything worked!
Acrobat Reader for iPhone and iPad version 16.08.09 is the latest version as of August 25, 2016.
Thank you very much for letting us know that the fix worked for the hyperlinks in your PDF document!