15 Replies Latest reply on May 25, 2015 5:36 PM by 404monarch

    Can not import the files

    404monarch

      suddenly I can not import the raw files to LR. It has been working well until now. I started to use a new sd card in my Sony A7mk2. LR says there is no file found. I can reply the image in my camera.

        • 1. Re: Can not import the files
          dj_paige Level 9

          Please explain in more detail what happens when you try to import.

           

          Please quote any error messages word-for-word.

           

          Please state the version of Lightroom you are using.

          • 2. Re: Can not import the files
            jkienle79

            I'm having issues importing files too, although I can't seem to import photos from the new "photos app" apple is using instead of iPhoto. Any advise?

            • 3. Re: Can not import the files
              jamesw70319650

              I too suddenly have import problems in lightroom 5.7 on mac. When trying to import canon raw files I get an error message the reads; The following files were not imported because they could not be read. I have tried converting them to .dng then importing without any success and also removing the lightroom preference file from library. Any advice would be greatly appreciated.

              • 4. Re: Can not import the files
                ManiacJoe Adobe Community Professional

                "Cannot be read" errors are often WRITE permission errors on the destination directory.

                Using Finder, check your folder permissions; you need READ and WRITE on the destination folders.

                In LR, in the import dialog, check the folder names for typos.

                • 5. Re: Can not import the files
                  Keith_Reeder Level 4

                  jkienle79 wrote:

                   

                  I'm having issues importing files too, although I can't seem to import photos from the new "photos app" apple is using instead of iPhoto. Any advise?

                  Not on the basis of so little detail.

                   

                  Pretend DJ's reply was directed at you.

                  • 6. Re: Can not import the files
                    404monarch Level 1

                    Thank you all for helping me. It is greatly appreciated. Below are the steps I have taken this time and in the past as well.

                     

                    1. Open LR6 and library.

                    2. Click "import" at bottom left.

                    3. "From" at top left to choose " other source" from up and down arrow.

                    4. Select the external hard drive( where my folder exists)

                    5. Select the folder I want to import.

                    6. See many " DSC---ARW" ( normally there are actual picture images in the window but not this time)

                    7. Click "import" at bottom right. Then the import starts but not this time.

                    8. I see the message "no photos or video were found to import".

                     

                    I must add this. I have had some difficulty in storing the files to the external HDD from SD card (this the first step I take) it start to read as usual but stop in the middle with the message that the files do not exist. After several try I was able to record the files in HDD.

                     

                    Thank you again for your help.

                     

                    M. Takeda

                     

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                    May 23, 2015 10:44 PM、dj_paige <forums_noreply@adobe.com> のメッセージ:

                     

                     

                    Can not import the files

                    created by dj_paige in Photoshop Lightroom - View the full discussion

                    Please explain what happens when you try to import.

                     

                     

                     

                    Please quote any error messages word-for-word.

                     

                     

                     

                    Please state the version of Lightroom you are using.

                     

                    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7572765#7572765 and clicking ‘Correct’ below the answer

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                    • 7. Re: Can not import the files
                      404monarch Level 1

                      I tried to import the files from the card in the different camera and ended up with no success. I also delete the LR and reinstalled it.

                       

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                      May 23, 2015 10:44 PM、dj_paige <forums_noreply@adobe.com> のメッセージ:

                       

                       

                      Can not import the files

                      created by dj_paige in Photoshop Lightroom - View the full discussion

                      Please explain what happens when you try to import.

                       

                       

                       

                      Please quote any error messages word-for-word.

                       

                       

                       

                      Please state the version of Lightroom you are using.

                       

                      If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7572765#7572765 and clicking ‘Correct’ below the answer

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                      • 8. Re: Can not import the files
                        dj_paige Level 9

                        See many " DSC---ARW" ( normally there are actual picture images in the window but not this time)

                        I don't understand this. One the one hand, you see many photos — but then you say there are no thumbnail images? What are you seeing then? Show us a screen capture

                        • 9. Re: Can not import the files
                          404monarch Level 1

                          By getting help from my friend I have sent you the screen shot. I hope you receive it ok. The shot is normally the next to the last step which is to click " import" at the bottom right then the import starts but not this time. I hope you can find what is wrong.

                           

                          M. Takeda

                           

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                          May 24, 2015 9:16 PM、dj_paige <forums_noreply@adobe.com> のメッセージ:

                           

                           

                          Can not import the files

                          created by dj_paige in Photoshop Lightroom - View the full discussion

                          See many " DSC---ARW" ( normally there are actual picture images in the window but not this time)

                           

                          I don't understand this. One the one hand, you see many photos — but then you say there are no thumbnail images? What are you seeing then? Show us a screen capture

                           

                          If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7574296#7574296 and clicking ‘Correct’ below the answer

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                          • 10. Re: Can not import the files
                            dj_paige Level 9

                            You can't attach images to an e-mail. you have to use a web browser to attach images.

                            • 11. Re: Can not import the files
                              404monarch Level 1

                              I appreciate your interest in solving my problem. I will try to send you the screen shot tomorrow. I need to have help from my friend.

                               

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                              May 25, 2015 7:45 PM、dj_paige <forums_noreply@adobe.com> のメッセージ:

                               

                               

                              Can not import the files

                              created by dj_paige in Photoshop Lightroom - View the full discussion

                              You can't attach images to an e-mail. you have to use a web browser to attach images.

                               

                              If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7576152#7576152 and clicking ‘Correct’ below the answer

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                              • 12. Re: Can not import the files
                                404monarch Level 1

                                As I said I will try to send you the screen shot but I feel something in LR6 is blocking the import of the files from my external HDD. Can you make a guess and give me some hint where I should check the setting of LR?

                                 

                                iPadから送信 

                                 

                                May 25, 2015 7:45 PM、dj_paige <forums_noreply@adobe.com> のメッセージ:

                                 

                                 

                                Can not import the files

                                created by dj_paige in Photoshop Lightroom - View the full discussion

                                You can't attach images to an e-mail. you have to use a web browser to attach images.

                                 

                                If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7576152#7576152 and clicking ‘Correct’ below the answer

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                                • 13. Re: Can not import the files
                                  dj_paige Level 9

                                  Can you make a guess and give me some hint

                                  My guess is that this is a hardware problem ... there is some problem with the cable to the camera (it is not connected properly or it has some malfunction), or the card reader isn't working properly

                                  • 14. Re: Can not import the files
                                    404monarch Level 1

                                    Thank you. I assume you are referring to the cable from the camera to PC to read the card but since I use the card reader I will use the different card reader and report the results. Thank you very much.

                                     

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                                    May 25, 2015 8:24 PM、dj_paige <forums_noreply@adobe.com> のメッセージ:

                                     

                                     

                                    Can not import the files

                                    created by dj_paige in Photoshop Lightroom - View the full discussion

                                    Can you make a guess and give me some hint

                                     

                                    My guess is that this is a hardware problem ... there is some problem with the cable to the camera (it is not connected properly or it has some malfunction), or the card reader isn't working properly

                                     

                                    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7576330#7576330 and clicking ‘Correct’ below the answer

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                                    • 15. Re: Can not import the files
                                      404monarch Level 1

                                      Dear DJ,

                                       

                                      I hope above name is the real initial. And I can not thank you enough! It was the cable from the card reader and with a new one it worked well. Thank you, thank you. My miserable few days are over.

                                       

                                      M. Takeda

                                       

                                      iPadから送信 

                                       

                                      May 25, 2015 8:24 PM、dj_paige <forums_noreply@adobe.com> のメッセージ:

                                       

                                       

                                      Can not import the files

                                      created by dj_paige in Photoshop Lightroom - View the full discussion

                                      Can you make a guess and give me some hint

                                       

                                      My guess is that this is a hardware problem ... there is some problem with the cable to the camera (it is not connected properly or it has some malfunction), or the card reader isn't working properly

                                       

                                      If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7576330#7576330 and clicking ‘Correct’ below the answer

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