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I am attempting to download the recent updates for PS and LR I am asked for an Adobe password that i think is cloud

New Here ,
May 23, 2015 May 23, 2015

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I am trying to upgrade my PS and LR cloud. I am prompted to enter an adobe password for cloud. I don't have one that I know of. so where do I go to solve the problem.

I am a subscriber.

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correct answers 1 Correct answer

Community Expert , May 23, 2015 May 23, 2015

adobe doesn't ask for passwords to download files.  only when 'logging in' to adobe.com do you need an adobe id (your email address) and a password.

you're probably on a mac and being ask for your mac password by your own computer.

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Community Expert ,
May 23, 2015 May 23, 2015

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adobe doesn't ask for passwords to download files.  only when 'logging in' to adobe.com do you need an adobe id (your email address) and a password.

you're probably on a mac and being ask for your mac password by your own computer.

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