Creative Cloud was not activated after payment?

[Rafa_Borges]

Hello,

I am a long-time subscriber of the suite, and last week I wanted to reactivate my subscription as it was inactive for a few weeks, instead of using a credit card, I selected the manual renewal option, as it is available in my country (Brazil), it generated a bill and I've paid it. But still to this day the account was not activated, I cannot see the order on the purchase history, nor anywhere else but I still have the bill (and the order number 10002678359). Please help!

[Ned Murphy · Accepted solution]

If you do not know of a phone number for your county you should contact Adobe Support thru chat for help with your purchase issue.  They are usually not available thru the weekend.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )