I'm getting an error message saying that the redemption code is already used by a different Adobe ID. How do I know which ID that is?

[regv65592619]

I'm getting an error message saying that the redemption code is already used by a different Adobe ID. How do I know which ID that is?

[Beverley Gray]

Hi there

Had you redeemed the code previously using a different Adobe ID/email address or is this the first time you've tried?

Thanks

Bev