0 Replies Latest reply on May 25, 2015 10:40 AM by lauraw1864

    Forgotten password and no access to old email. and Adobe does not have me on file

    lauraw1864

      I have a Sony PRS-T2 e-reader and a new computer, I have been trying to access my books I have purchased... no luck  it's asking for a password I don't have.  the email address on the Adobe ID no longer exists and since I can't access I cant reset it.

      When I got onto chat with Adobe they said they can't find me in their files.  They sent me to Sony, Sony tried but can't help since its an Adobe password issue.  All I want to do is to be able to read the books I purchased.

       

      If I de-authorize my old computer and authorize my new one using my new adobe account will this allow me to read my books or will it totally lock them down from me.

       

      I am running Windows 8.1 on my new computer and Windows 7 on my old computer.

       

      I don't know what to do. Please help.