uninstall lr, ps and your cc desktop app.
rename your oobe directories:
Windows : C:\Program Files (x86)\Common Files\Adobe C:\Users\(UserName)\AppData\Local\Adobe
then reinstall your cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial
use the desktop app to install lr and ps.
Oh well, here goes another four hours of downloading...
i can't help you with your connection speed, but i understand the frustration.
Okay, I've followed the steps. I'm only up to 22% downloaded for Lightroom, but it already says "Start Trial" again. (Yeah, 4 hours was extremely optimistic.)
it sounds like you have an unreliable network connection.
if that makes sense to you, see if you can change your network to a more reliable connection.
if that doesn't make sense to you, contact adobe support.
contact adobe support, https://helpx.adobe.com/contact.html
Creative Cloud support (all Creative Cloud customer service issues)
Of course, as soon as I posted that, it jumped all the way to complete. And (surprise, surprise) it still fails to launch.
If it's a network issue, then why does it work perfectly on my Mac (which is connected to the same network)? It downloads slowly, but that's because I'm in the middle of nowhere.
... and Customer Support just points me straight back here.
As I said in the other thread, I've already tried all of those steps, with no success.
what happens when you click chat?
Nothing. It won't even highlight.
are you in the united states?
Yes, I'm in the US.
... and phone support is closed.
After reinstalling , does the CC apps still listed with Start Trial button??
Instead of downloading again and again . it is Ideal to download Offline installer file
Let me know, whether you are able to launch Photoshop after clicking on Start Trial button.
Then we will check with Lightroom.
Yes, they still show "Start Trial". I haven't downloaded Photoshop yet, but previously it was able to launch.
For confirmation purpose , we will check with Hosts file once .
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad.
Let me know whether you can see any Adobe entries like 127.0.0.1 activate.adobe.com........etc ??
# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# 18.104.22.168 rhino.acme.com # source server
# 22.214.171.124 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
May I know whether you had enabled Hidden files and Folders view.
Then cleared SLCache contents???
Then renamed SLStore folder and tried launching by double clicking on Lightroom CC 2015 from CC app's Apps meny or by clicking on Start Trial button ?
Questions might be repeating lol , sorry for that.
Yes, I've tried all of those steps.
First we need to focus on Activation part as you are getting Start Trial option.
I see that you had removed OOBE folders,.
We had checked Hosts file also.
We will remove Creative Cloud and some associated folders and reinstall it and check once.
Uninstall Adobe Creative Cloud from Control Panel
Or you may use Adobe Cleaner tool also to remove:
Step 1 :
Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]
Step 3 :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4 :
Disable Anti-Virus and Firewall temporarily.
If you are using Security suites like Mcafee, AVG , Norton ...etc make sure to disable their smart firewall temporarily .
Step 5 :
Then you can download Adobe Creative Cloud from downloaded setup file :
If the download is taking alot of time with online installation , you may download offline installer file for Adobe Creative Cloud .
Step 1 :
Click on the below link and open Photoshop Elements download link.
Do not close the page , simply keep it open.
Step 2 :
Click on the below link and download Creative cloud direct installer zip file :
Once the Zip file is downloaded , right click on it and select Extract All option and extract the contents and try installing Adobe Creative Cloud application and check.
Okay, the free trial issue seems to have resolved itself. Lightroom still won't launch (despite installing the update). Photoshop works just fine, though.
Thanks to some help from the phone support at Adobe, I found the problem.
Due to a Windows bug, Windows 7 Service Pack 1 wasn't installed. (Windows Update should have installed it, but it wasn't installing anything.) After installing SP1, Lightroom started working.
Glad to hear that.
Thanks for the info .