I have lost my serial number for Director 11.5 and therefore cannot activate my purchased version of Director 12!!! Can someone help?

[frankatdallas]

I have the serial number for Director 12 but do not have the serial for 11.5 required when installing.

[kglad · Accepted solution]

check your account, Adobe ID

if it's not there and is installed on a win computer, Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration informati...

and if neither of those help, it's possible adobe support may be able to help you but you'll probably need to work for pst business hours.  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html