Product Search stopped working

[WillcuttGuitars.com]

The product search module on our site has suddenly stopped giving any results.  We have made no changes.

[Liam Dilley]

Hey there,

You need to provide more then this and maybe a link to the website please. That is not much to go on... Searches on several sites I just checked are all working and things honestly do not just stop working

Something will have changed to cause your issue.

[WillcuttGuitars.com]

Well Liam,

how about this?

http://willcuttguitars.com

Here is what has happened so far:

Product search feature suddenly stopped working on our new arrivals page, and in the search window. I have made NO CHANGES to this.

in order to prove nothing we have done has caused this, I created a brand new page and inserted the product search module with it's default settings and the product search still does not work. ( http://willcuttguitars.com/newarrivals_2 )

Also I have had several responses from BC support the latest being,

Hi Thomas,

I have escalated this issue to the engineering team on priority and will get back to you once sorted via this ticket reply.

Appreciate your time and concern.

Best Regards,

Rohit Chopra

This is the default product search code inserted on a new page that does not work

<div class="product-form">

<h3>PRODUCT SEARCH</h3>

<form name="catproductsform38474" method="post" action="/Default.aspx?A=ProductSearch&PageID={module_oid}">

    <div class="form">

    <div class="item"><label for="CAT_ProductCatalogue">Search In</label><br />

    <select class="cat_dropdown_small" id="CAT_ProductCatalogue" name="CAT_ProductCatalogue">{module_catalogueselect}</select></div>

    <div class="item"><label for="CAT_ProductSearch">Keywords</label><br />

    <input class="cat_textbox_small" type="text" id="CAT_ProductSearch" name="CAT_ProductSearch" maxlength="255" /></div>

    <div class="item"><label for="CAT_ProductPrice">Price</label><br />

    <select class="cat_dropdown_small" id="CAT_ProductPrice" name="CAT_ProductPrice">

    <option value="-1,-1">Any Price</option>

    <option value="0,50">0$-50$</option>

    <option value="51,100">51$-100$</option>

    <option value="101,150">101$-150$</option>

    <option value="151,200">151$200$</option>

    <option value="201,300">201$-300$</option>

    <option value="301,-1">Over (&gt;) 300$</option>

    </select></div>

    <div class="item"><label for="CAT_ProductSort">Sort By</label><br />

    <select class="cat_dropdown_small" id="CAT_ProductSort" name="CAT_ProductSort">

    <option value="Default">Default</option>

    <option value="Weight">Popularity</option>

    <option value="Date">Newest Products</option>

    <option value="Price">Price</option>

    <option value="Alphabetical">Alphabetical</option>

    </select></div>

    <div class="item"><input class="cat_button" type="submit" value="Search" /></div>

    </div>

</form>

</div>

{module_productresults}

According to

http://docs.businesscatalyst.com/user-manual#!/e-commerce/products/how-to-setup-a-product-search

This should show my results on that page is that correct?

[Liam Dilley]

You need to provide more information, thats all a post like the first one will not get you anywhere really and you already going through support so they will be able to address it for you.