Is it the correct version and operating system?
What do you mean?
Premiere Elements 13 or 12?
Windows or Mac?
13 for windows
I just realized I accidentally bought Photoshop elements. Do you know of any way to return or exchange?
Within the last few hours you have posted at least 3 different threads in this forum relating to problems with Premiere Elements 13 purchase.
and this one, the thread that we are in now.
Multi threads on the same problem can be confusing to the person originating the thread (s) as well as those trying to help. Consider posting all further replies in the thread that we are in now since it it appears to have the latest developments related to your product Buy issue.
At this point, Adobe Chat Activation is the only one who can help you at this point. I would encourage you to contact Adobe Chat Activation to sort out the details of your purchased serial number that is presenting as Invalid. (Note: make sure you have the antivirus and firewall(s) disabled during the downloading and installing of the program.)
Contact Customer Care
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
If the link does not hold its set, you will need to navigate to the Chat Panel using the above Titles as guides.
We will be watching for your progress in this thread.
Do not give up; those details will get worked out.
Just saw your latest post after I just posted mine.
You need to contact Adobe Chat Orders....two ways
1. Click on the link
2. Click on the link
Membership, Account, Payment
Payments, Invoices, Orders
Please update us on your progress as your schedule permits.