10 Replies Latest reply on Apr 16, 2018 8:40 PM by nello banana

    Authorisation - never completes!


      Digital Editions 4.0 Authorization problems.


      I get to 'Authorizing your Computer. Please wait while your computer is being authorized.' and it just keeps going for hours and never authorizes!


      I have tried


      - Uninstall and reinstall 4.0 (yes, I turned the computer off in between)

      - Uninstall and reinstall older version of DE

      - Using different internet connection, both home and phone hot spot, turning both off and on again

      - Chatting with Adobe staff on help (they said they would get back to me - hah!)


      My adobe user name and password allow me to log in to this page without any trouble.


      Can anyone help with the authorisation?

      OR How else can I access acsm files?