9 Replies Latest reply on May 28, 2015 5:12 AM by bethanyp63279625

    Authorisation - never completes!

    bethanyp63279625

      Digital Editions 4.0 Authorization problems.

       

      I get to 'Authorizing your Computer. Please wait while your computer is being authorized.' and it just keeps going for hours and never authorizes!

       

      I have tried

       

      - Uninstall and reinstall 4.0 (yes, I turned the computer off in between)

      - Uninstall and reinstall older version of DE

      - Using different internet connection, both home and phone hot spot, turning both off and on again

      - Chatting with Adobe staff on help (they said they would get back to me - hah!)

       

      My adobe user name and password allow me to log in to this page without any trouble.

       

      Can anyone help with the authorisation?

      OR How else can I access acsm files?