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I recently moved and the same problem is happening again. I called customer service and they still had my old address, from over a year and a half ago, on file. I am not sure how this problem ended up getting resolved back in May, but I am begging for help again. I have a new address and my payments will not go through. I have updated my address and payment information by logging into my Adobe account, but that doesn't seem to matter.
Could you please inbox be the case number if any & the details of your order to assist you regarding this.
The address has been changed as desired, please check at your end & let us know.
Thanks for the response. I have no way to check on my end. I had already updated my account details on the website with the correct information, but that didn’t seem to matter. The only way I will know if the issue has been fixed is to see if my credit card accepts the $49.99 charge from Adobe each month (associated with my current address: 11603 Carrollwood Drive, Tampa, FL 33618). I am going to be moving in the next 6 months and am already worried about this happening again.