my creative cloud still shows trial version , inspite of me buying the subscription. I have tried signing out and in , but still not working !!

[shilp511]

I purchased cc today and have recieved the bill . I however see only the trial version on my computer inspite of repeated attempts to logout and relogin . How to fix this !

[Ned Murphy]

See if either of the following help documents lead to a fix...

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

[Govardhan.V]

Are you using Windows computer or Mac ?

[shilp511]

mac

[Sheena Kaul]

Hi shilpa,

Can you please check the host file as per the link below:

WIN: Windows 7 - Edit the Hosts File

MAC: How to Edit the Hosts File on Mac OS X • TekRevue

Please check do you see any Adobe entries in the host file?

Regards,

Sheena

[shilp511]

yes i do see all adobe sites listed . it also says adobe blocked !

[Sheena Kaul · Accepted solution]

Alright!

So you just need to remove those entries and then save the file and launch the Adobe CC app.

[shilp511]

thanks its done !!