[topic moved to Reader/Acrobat DC for Mobile forum]
Would it be possible for you to provide us with a link to the document? What is the OS version and the Adobe Acrobat Reader version that you are using? Are you trying to access the file from the 'Downloads' app or directly from the browser? Please let us know so that we may be bale to reproduce the issue.
I doubt if I can give you a link to the document since I pay for the privilege - subscription to Nature Geoscience. I am not sure about the OS, whatever is on the Galaxy Note 10.1 2014 edition (refurbished from Samsung store - Label says the following: SM-P6000ZKVXAR Mfd1323 Serial# RF2FB0E3PY Refurbished in USA . The Adobe Acrobat Reader app was installed within 24 hours of receiving it. When I am in the Nature Geoscience site, I just click on the button to download so I assume that I am trying to access it directly from the browser. If you would like to send me some more questions with some hints where I can find the stuff you want on the tablet, I will set down with the tablet and attempt to answer. I am still having trouble with it since I tried it again this morning. Naturally, I don't have the tablet with me and I am down in the computer room and if I go back upstairs I will be press-ganged and won't be able to get back to here before it times out.
Would you please follow the steps below and share the results with us:
1. So to you device's settings -> Applications -> Downloaded Applications -> Adobe Acrobat
2. Tap of clear defaults, so as to clear all locations where Adobe Acrobat is selected as default app
3. Go to the link where you have your PDF, tap on the link and select an app other than Adobe Acrobat to open the PDF. The PDF would be downloaded to some location on your device.
4. Please go to the location through Adobe Acrobat app, and select the downloaded PDF to open.
Does the problem still exist?
Does the PDF open now?
Is any other app able to open the PDF from the link consistently?
Would you please share the results so that we may help you better?
Adobe Acrobat Team
Opening PDFs is no problem, it is getting them from the "magazine" that is the problem. Any pdf I have downloaded already or copied from my computer to the tablet open in Acrobat Reader with no problems.
Can you please share a video with us showing how you are trying to get the PDF from the magazine?