1 Reply Latest reply on May 27, 2015 11:18 AM by Atul_Saini

    After Effects wont download

    ajc30744182

      I tried downloading After Effect on CC and i got an error saying i had to close out Photoshop bc i had it running, i did that and it continued to download but at the end i got a Installation failed. i uninstalled photoshop, and tried again and still the same outcome. i hit learn more then the more information and i got this error.  Is there anything i can do to download after effects?

       

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example, ERROR: DF012, DF024 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 2 error(s)

       

       

       

      ----------- Payload: Required Common Fonts Installation x64 3.0.0.0 {7AD01D2D-A294-48FD-AD17-A04C59AEF734} -----------

       

      ERROR: DF012: Unable to find file(Seq 45)

       

      ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 45)

       

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