1 Reply Latest reply on May 27, 2015 11:18 AM by Atul_Saini

    After Effects wont download


      I tried downloading After Effect on CC and i got an error saying i had to close out Photoshop bc i had it running, i did that and it continued to download but at the end i got a Installation failed. i uninstalled photoshop, and tried again and still the same outcome. i hit learn more then the more information and i got this error.  Is there anything i can do to download after effects?


      Exit Code: 6

      Please see specific errors below for troubleshooting. For example, ERROR: DF012, DF024 ...



      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 2 error(s)




      ----------- Payload: Required Common Fonts Installation x64 {7AD01D2D-A294-48FD-AD17-A04C59AEF734} -----------


      ERROR: DF012: Unable to find file(Seq 45)


      ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 45)