0 Replies Latest reply on May 27, 2015 2:12 PM by stephens20112712

    I just downloaded LR6 upgrade edition.  The website said that LR 4 (I have LR4.4 installed on my computer) was eligable for upgrade.  I gave the new license key and was told that the upgrade program did not find an eligable copy of LR on my computer.  I w

    stephens20112712

      I just downloaded LR6 upgrade edition.  The website said that LR 4 (I have LR4.4 installed on my computer) was eligable for upgrade.  I gave the new license key and was told that the upgrade program did not find an eligable copy of LR on my computer.  I was then asked for the serial number of the LR4 copy, which I supplied, and am now being told that "the serial number is not for a qualifying product. Please try anther."  I purchased this copy of LR4 from Newegg.com.  I have a receipt and the license.  Purchase date Feb. 20, 2013. Can someone let me know what error is being made?