How to verify membership

I am receiving a banner warning me that ADOBE is having trouble verifying membership, that I need to verify my account for ADOBE is having problem with payment. I have 4 days to take care of this or ADOBE will cancel my membership. I pre-paid the one year membership and the bank showed that it was paid.  I checked my account everything seem fine, call customer service and they send me here.  So, my question is how do I verify my membership with ADOBE so the cloud don't shut me down!!!