the Creative Cloud download app stalls before it can finish downloading

[geoffr87012179]

I am having trouble downloading the Creative Cloud download app onto my laptop.  It starts to unpack, but then stalls and cannot finish. What is preventing it?

[John T Smith · Accepted solution]

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html