1 Reply Latest reply on Jun 2, 2015 4:06 AM by K.Woods

    I cannot install extension ScriptBay

    davidt42118544

      I am having problems installing extension ScriptBay.zxp

      Extension manager on cc appears to start the install but fails with

      'failed to update database. The extension will not be installed.'

      I have disabled uac and disabled antivirus

       

      from the error log

       

      Warning] Thu May 28 09:40:24.405 2015 (SignatureValidator.cpp, 170) -CSignatureValidator::verifySignature: timestamp has an in-range date and is valid!

      [Warning] Thu May 28 09:40:26.245 2015 (FileOperation.cpp, 631) -Access denied when deleting "C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay": Access to file denied: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay\CSXS\manifest.xml

      [Warning] Thu May 28 09:40:28.367 2015 (FileOperation.cpp, 495) -Access denied when copying "C:\ProgramData\Adobe\Extension Manager CC\Temp\TMP_20150528094023173" to "C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay": Access to file denied: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay

      [Warning] Thu May 28 09:40:28.394 2015 (FileOperation.cpp, 631) -Access denied when deleting "C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay": Access to file denied: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay\CSXS\manifest.xml

      [Warning] Thu May 28 09:40:28.400 2015 (FileOperation.cpp, 495) -Access denied when copying "C:\ProgramData\Adobe\Extension Manager CC\Temp\TMP_20150528094023173" to "C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay": Access to file denied: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ScriptBay

      [Error] Thu May 28 09:40:28.424 2015 (ExManDBWrapper.cpp, 538) -"saveInstalledFiles failed":Generic SQLite error: Unknown error code: 2067: INSERT into Tb_ExtFileMap VALUES(?,?)

      [Error] Thu May 28 09:40:28.425 2015 (ExtensionBase.cpp, 2823) -CExtensionBase::updateDBOnInstall: saveInstalledFiles() failed for extId 133, status = -503!

      [Error] Thu May 28 09:40:28.427 2015 (ExtensionBase.cpp, 899) -CExtensionBase::install: updateDBOnInstall() failed for extension "ScriptBay", status is -509!