7 Replies Latest reply on Jun 4, 2015 7:38 AM by nhhandyman2

    ASUS t200 Windows 8 64 bit failure

    nhhandyman2

      I've installed the app - it comes up the first time, says its needs to create a default catalog and then starts searching for a solution to the applicatiodn problem - finds none and says 'close program'.

       

      The background says 'getting started with lightroom mobile'  - but this should not be considered a mobile install.

      And as the title says - this is an Asus t200 with 4GB of memory and running Windows 8.1 - all updates installed - and I also just this morning did the upgrade to lightroom 6 (I had to use the download option)

      Thanks,

      Brian

        • 2. Re: ASUS t200 Windows 8 64 bit failure
          nhhandyman2 Level 1

          I did some google searching and for lr 5 there was a comment about deleting the preference file.  I tried that, no luck, same behavior.

          • 3. Re: ASUS t200 Windows 8 64 bit failure
            nhhandyman2 Level 1

            And I also deleted the default catalog and lock files that the program creates  - same error.

            • 4. Re: ASUS t200 Windows 8 64 bit failure
              nhhandyman2 Level 1

              this morning i  un-installed, re-insalled, re-downloaded, reinstalled, re-installed patch  - same error.

              Does Adobe Support follow this forum?

              • 5. Re: ASUS t200 Windows 8 64 bit failure
                nhhandyman2 Level 1

                From the windows event log

                 

                Faulting application name: lightroom.exe, version: 6.0.0.10, time stamp: 0x5523190c

                Faulting module name: ig7icd64.dll, version: 10.18.10.3910, time stamp: 0x53e8f299

                Exception code: 0xc0000005

                Fault offset: 0x0000000000039894

                Faulting process id: 0x120c

                Faulting application start time: 0x01d09a22597fb2eb

                Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

                Faulting module path: C:\Windows\SYSTEM32\ig7icd64.dll

                Report Id: 996a5e19-0615-11e5-8260-7824afca232c

                Faulting package full name:

                Faulting package-relative application ID:

                 

                 

                - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                 

                 

                - <System>

                 

                 

                <Provider Name="Application Error" />

                 

                 

                <EventID Qualifiers="0">1000</EventID>

                 

                 

                <Level>2</Level>

                 

                 

                <Task>100</Task>

                 

                 

                <Keywords>0x80000000000000</Keywords>

                 

                 

                <TimeCreated SystemTime="2015-05-29T15:15:55.000000000Z" />

                 

                 

                <EventRecordID>1284</EventRecordID>

                 

                 

                <Channel>Application</Channel>

                 

                 

                <Computer>b-tab</Computer>

                 

                 

                <Security />

                 

                </System>

                 

                - <EventData>

                 

                 

                <Data>lightroom.exe</Data>

                 

                 

                <Data>6.0.0.10</Data>

                 

                 

                <Data>5523190c</Data>

                 

                 

                <Data>ig7icd64.dll</Data>

                 

                 

                <Data>10.18.10.3910</Data>

                 

                 

                <Data>53e8f299</Data>

                 

                 

                <Data>c0000005</Data>

                 

                 

                <Data>0000000000039894</Data>

                 

                 

                <Data>120c</Data>

                 

                 

                <Data>01d09a22597fb2eb</Data>

                 

                 

                <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

                 

                 

                <Data>C:\Windows\SYSTEM32\ig7icd64.dll</Data>

                 

                 

                <Data>996a5e19-0615-11e5-8260-7824afca232c</Data>

                 

                 

                <Data />

                 

                 

                <Data />

                 

                </EventData>

                </Event>

                • 6. Re: ASUS t200 Windows 8 64 bit failure
                  nhhandyman2 Level 1

                  There are two other reports that I found involving this intel graphics driver dll for adobe products.  I have asked Asus for any input before i attempt to install the generic intel graphic drivers.

                  • 7. Re: ASUS t200 Windows 8 64 bit failure
                    nhhandyman2 Level 1

                    There is a SOCPackage patch from Asus that they suggest would fix the problem.  Running it did not fix the problem - however, taking the dll from the unpacked patch and manually coping it into windows/system32 DID fix the problem. 

                     

                    I do not know why their patch failed to update the dll when it ran,

                     

                    Solved!