3 Replies Latest reply on May 28, 2015 8:29 AM by Rwhitehead0040

    Errors when opening a RH project.

    Rwhitehead0040

      I am trying to open a project that was created with an older version of RH.  The .xpj is dated 2011.  When I try to open it, the following three things happen:

       

      • A dialog box appears with the option to upgrade the project to my current version of RH (11.0.3.268) I click the Upgrade button.
      • A second dialog box appears with the following message: An error occurred while trying to read data from <C:\Users\jbruce\Desktop\Publish\rhfontset.apj> <1>. I click OK.
      • A third dialog box appears with the message: Your project file, C:\Users\jbruce\Desktop\Publish\eHelp.cpd, is corrupt and connot be opened.  Try Deleting this file and reopening the project.  I delete the .cpd file and click OK.
      • A fourth dialog box appears with the message: Open project cancelled or the application was unable to load database for "C:\Users\jbruce\Desktop\Publish\eHelp.cpd".

       

      I've been tasked with updating the eHelp and would really like to be able to open this project instead of trying to copy/import the content into a new project.  Is there a way I can resolve these errors and open the old project?  I'm on Windows 7 Enterprise (Service Pack 1).

       

      Thank you

        • 1. Re: Errors when opening a RH project.
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          Likely all you will need to do is clobber the .cpd file. RoboHelp can actually do that for you. So before you try and open the project again, click Tools > Options from RoboHelp. Then from the General section, enable the option to clear the CPD. Dismiss the dialog and try again.

           

          tmp1.png

           

          Note that once you successfully open the project, you might want to re-visit this section and turn the feature off.

           

          Cheers... Rick

          1 person found this helpful
          • 2. Re: Errors when opening a RH project.
            Rwhitehead0040 Level 1

            Thanks sir.  I tried that and it had no effect.  I'm still getting the same dialog boxes (errors) in the same sequence.  I also read somewhere about repairing the .cpd in Microsoft Access.  I tried that and it also had no effect.

             

            I sure hope this project file can be recovered...

            • 3. Re: Errors when opening a RH project.
              Rwhitehead0040 Level 1

              So I finally just removed the rhfontset.apj file from the folder and it worked!!!  I can now open the old project in RH.  RH appears to have added a new rhfontset.apj to the folder during the upgrade process.  I don't know if this is a major problem, but it appears to be working now.