What is your product - Photoshop Elements or Premiere Elements and, on what computer operating system?
I know of no phone support for Elements, even the latest version of the program.
And, for the current version, the Adobe support seems to go to online Adobe Chat for limited topics such as Activation and Orders.
This is not Adobe, rather user to user. And, the frequency of the Adobe presence in this forum is undefined.
If you have a Premiere Elements (video editing) issue, we would glad for the opportunity to try to be of assistance. Please post the details of the matter -
no serial number or contact information.
If you have Photoshop Elements (photo editing), please post your questions in the Adobe Photoshop Elements Forum.