0 Replies Latest reply on May 28, 2015 4:19 PM by kathrynsilvaconway

    Unable to remove PDF password.

    kathrynsilvaconway Level 1

      I need to remove a password from a PDF in Adobe Acrobat Pro 9.5.5. I open the file, using the password, go to file>Properties and select "No Security" from the Change Security drop down menu. I enter the document password when prompted and I get a message saying the password is incorrect. What am I missing? Is this referring to some other password?