How to deactivate a lightroom 6 licence, if the hard disk is defect?

[wolfganga69314814]

I have bought a licence for lightroom 6 without the creative cloud - I have no idea if this makes the procedure more complicated.

I use a PC. And after installing Lightroom on the new notebook I got the message that I reached the maximum allowed computers.

Wolfgang

[Pattie-F]

Please see this link :

Activation and deactivation help

Pattie

[wolfganga69314814]

Thanks for the link, but I found this link before. For my problem it was written:

Don't have access to your previous computer? Did you upgrade your computer's hardware, replace a hard drive, upgrade your operating system, or format your computer before deactivating your software? Ask Adobe Support to help you deactivate from a machine you cannot access.

And Abobe Support for Austria is only active from 9:00 till 17:00 - and the alternative is to ask the forum. But I'm afraid that I had to wait till Monday....

Wolfgang

[Pattie-F]

To contact support, please try the link below, click the Still Need Help? option in the blue area at the bottom, and choose chat. Make sure you are logged in with your  Adobe ID, have cookies enabled, and have cleared your cookie cache.  If you have issues, try a different browser.

Serial number and activation support

Pattie