Only able to download Illustrator Trial - just purchased membership

[mikec95367757]

My 30-day Illustrator trial expired so I purchased the one app membership yesterday.  I haven't been able to download the full program. When I visit Explore Adobe desktop apps | Adobe Creative Cloud, the only option is the Trial version "Download Trial".

I have the $10 photoshop/lightroom membership as well.  Those both show up as "Download" not "Download Trial".

Thanks!

[kglad · Accepted solution]

your illustrator purchase may not be complete.

check your account, https://www.adobe.com/account.html

when your purchase completes, you'll receive a confirmation email and your account will show that subscription.

[Govardhan.V]

You need to download and install Adobe Creative Cloud desktop app using which you can install Full version  CC apps by Signing in with valid Adobe ID .

https://creative.adobe.com/products/creative-cloud

Reference :

https://helpx.adobe.com/creative-cloud/help/install-apps.html

[mikec95367757]

I do have the Creative Cloud desktop app, which shows my photoshop CC and Illustrator CC already.  The illustrator still shows "Trial Expired".

[kglad]

your illustrator purchase may not be complete.

check your account, https://www.adobe.com/account.html

when your purchase completes, you'll receive a confirmation email and your account will show that subscription.

[Govardhan.V]

Sign out from Creative Cloud and Sign in once and then launch Illustrator CC app and check..

Sign in, Sign out | Creative Cloud desktop app

Still same ?

Please  specify operating system of your computer .

[kglad]

your illustrator purchase may not be complete.

check your account, https://www.adobe.com/account.html

when your purchase completes, you'll receive a confirmation email and your account will show that subscription.

[mikec95367757]

Both plans (Photoshop and Illustrator) are both there and complete.

[kglad]

ok, follow the advice in message 5, Sign in, Sign out | Creative Cloud desktop app using the same adobe id you used to confirm you subscriptions.

[mikec95367757]

Sorry for the delay in my response.  I just checked it again in the creative cloud app and it shows it installed now (no trial).  Must have just taken 24 hours to complete.  Should have just been patient.

Thanks for all the help though.  Much appreciated!

[kglad]

you're welcome.