From where are you downloading Premiere Elements 12?
Are you doing this download and install with antivirus and firewall(s) disabled?
Have you updated the Adobe Application Manager?
If you have been downloading the files from the first link shown above, please try the other.
For the second link, carry out carefully the web site's "Note: Very Important Instructions" to avoid an Access Denied Message.
The ideal should be for both the .7z and .exe to be on the computer, and you double click the .exe first to do the extraction and automatic installation should follow.
Please review and consider. We will be watching for your results. Any questions or need clarification, please do not hesitate to ask.
Thanks so much for your reply. The source of my download is Download Premiere Elements products | 13, 12, 11, 10
The first link takes me to the one I am using. The second link is for Adobe Premiere Elements 13, the wrong one. My serial number is for version 12.
I can't disable my AV/Firewall - these things prevent malicious software, I couldn't disable them. The software has a verified publisher anyway, so I'm sure this won't make a difference.
Any other suggestions?
Thanks for the reply.
The second link is for Premiere Elements 12, not 13 as you believe.
Please read again the "Note: Very Important Instructions" of the web site.
You are going to be on the web site's page for Premiere Elements 12 where you start out, minimize that web page,
a. As per the instructions, go to the Adobe web site, sign in, to Downloads. Do not attempt to download Premiere Elements 13 which is current displaying as the download at the Adobe web site.
b. Instead, maximum the original web site page for Premiere Elements 12 and scroll down to the links to select the files that you need downloaded to your computer. Make sure there is a match between 32 or 64 files for 32 or 64 bit computer.
Please give the instructions another read.
Adobe to get authenticated
PDT web site from which to download the files
When there are problems with these downloads, one of the issue can be the vulnerability of the .exe file to your firewall(s) and antivirus. So, we may have to talk about that some more depending on how things go. Temporary disabling the antivirus and firewall(s) may be necessary.
Please consider. We will be watching for further developments.